Comments on: Tom complains about Starbucks lines - A solution

By: Anonymous

Anonymous — Fri, 14 Jul 2006 17:28:37 +0000

While I like your suggestion, from my experiences at Starbucks, the bottle neck is not always in ordering, the order takers usually swamp the barrista’s. If most of the pick-ups are in the peak times, there is still the possibility of waiting for your drink to be made (I also prefer it to be made while I’m there so it starts off being hot).

By: Anonymous

Anonymous — Mon, 20 Jun 2005 18:00:07 +0000

I have another suggestion for ‘in-store customers’.
Customers walks in and enters name and the drink (or its number) on an order list (or key it on a touch-screen kiosk)
Starbucks works off this list
As orders are completed, customer names are called and they pick it up at a ‘pickup’ window